Last updated October 08, 2022
Thank you for your purchase. We hope you are happy with your purchase.
However, if you are not completely satisfied with your purchase for any
reason, you may return it to us for a full refund, store credit, or an
exchange. Please see below for more information on our return policy.
All returns must be postmarked within fourteen (14) days of the purchase
date. All returned items must be in new and unused condition, with all
original tags and labels attached.
To return an item, please email customer service at customerservice@HQsmoke.com
to obtain a Return Merchandise Authorization (RMA) number. After receiving
a RMA number, place the item securely in its original packaging and the
return form provided, then mail your return to the following address:
HeadQuarters Smoke and Vape LLC
3151 S. US-17 Business,
Return shipping charges will be paid or reimbursed by us.
After receiving your return and inspecting the condition of your item,
we will process your return or exchange. Please allow at least three (3)
days from the receipt of your item to process your return or exchange.
Refunds may take 1-2 billing cycles to appear on your credit card
statement, depending on your credit card company. We will notify you
by email when your return has been processed.
The following items cannot be returned or exchanged:
• Used items or items that have been opened from original packaging
For defective or damaged products, please contact us at the contact
details below to arrange a refund or exchange.
• Sale items are FINAL SALE and cannot be returned.
If you have any questions concerning our return policy, please
contact us at: